Our extruders offer several advantages: they are precision-built for durability, ensuring consistent high-quality performance and minimal downtime. Advanced control systems allow precise process control, enhancing material efficiency and reducing waste. We also provide comprehensive after-sales service and support, including timely installation, troubleshooting, and maintenance assistance. Our commitment to innovation means our extruders often include the latest technology to meet evolving industry standards, providing reliable and efficient output with excellent customer service.

Our machines come with a 12-month warranty from the shipment date. During this period, we offer long-term technical support and free replacement of defective parts. Even after the warranty expires, we support our customers by offering spare parts at cost price, ensuring effective and efficient machinery maintenance without unexpected costs. At Granuwel, we pride ourselves on building lasting relationships and providing ongoing service and support.

Delivery time for our machines is generally within 30 to 60 days after deposit receipt. This ensures high-quality standards and thorough quality control before shipment. Transportation options include sea freight, road transport, air freight, and rail services, depending on customer needs and location. We cooperate actively to ensure safe and timely delivery, striving to provide not just satisfactory machinery but also an enjoyable customer experience.

Yes, we accept OEM customization for our twin-screw extruder equipment. We design screw configurations tailored to specific materials for optimal plasticating effects. Our team crafts each component under strict quality control to exceed your expectations. At Granuwel, customer satisfaction is paramount; we provide bespoke solutions and collaborate closely with your team to meet specific requirements, ensuring timely and accurate delivery.

Here are the steps we follow:

Step 1: We need our customers to provide basic information about their needs for the extruder.  This includes the raw materials they plan to process using our extruder and a basic formula if available. We also need to know the desired throughput and the intended use of the final products.

Step 2: Our team will prepare an initial proposal based on the customer's requirements.  If the customer has any suggestions or concerns, we can discuss them together to refine the proposal until they are satisfied. During these discussions, we may need more detailed information from the customer depending on the specific application.

Our company offers comprehensive after-sales services to ensure equipment efficiency and customer satisfaction. The services include on-site commissioning, initial training, installation by international engineers, and continuous support and maintenance. To minimize equipment downtime, we guarantee spare parts supply. Additionally, we maintain regular communication with you, proactively address issues, and ensure swift response to your needs.